Returns and Refund Policy - Hearing Excellence

Returns and Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

RETURN OR EXCHANGE AT STORE

Take the item(s) you would like to return to any of our stores within 30 days of shipment or purchase. Please bring your shipping invoice, found in your shipping confirmation email, to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. For items purchased using Paypal, we will exchange or give full credit in the form of cash for the purchase price of the item. If you require a Paypal credit as tender, you will be required to return your item via mail using the instructions below. Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online. You can find a store near through our website.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
hen contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hearingexcellence.ca

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@hearingexcellence.ca and send your item to: 700 Dorval Drive, Oakville, ON, L6K3V3, Canada.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 700 Dorval Drive, Oakville, ON, L6K3V3, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact Us

If you have any questions on how to return your item to us, contact us at support@hearingexcellence.ca