Returns and Refund Policy

RETURNS FOR ALL PHYSICAL PRODUCTS

It is understood that the buyer has done their research on the product and fully understand the use of the product, its functionality and limitations. In no event shall Hearing Excellence be liable for any loss of profits or special or consequential damages or for loss damage, or expense directly or indirectly arising from the inability of the Buyer to use the product separately or in combination with any other equipment or from any other cause.

HEARING EXCELLENCE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY THAT THE PRODUCTS ARE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE EXCEPT THOSE PROVIDED BY THE MANUFACTURER OR EXTENDED IN WRITING.

REFUND REQUIREMENTS

  • The request must be within 15 days from product purchase
  • The product must be unopened and in original packaging
  • The product must be unused

In order to ensure the above criteria is met, all returns will be inspected. If the product meets the listed criteria, we will gladly issue you a refund.

EXCHANGE REQUIREMENTS

  • The request must be within 30 days from product purchase
  • Product received is defective

In order to ensure the above criteria has been met, all exchanges will be inspected. If the product meets the listed criteria, we will gladly exchange the product.

Please note that the buyer must send the product to the following address and the cost of shipping will be borne by the buyer, we advise you to insure the product at the time of shipping so you are protected against any losses: –

Hearing Excellence

Suite 605, 700 Dorval Drive

Oakville, ON L6K 3V3

Canada.

Covid-19 Update: Due to the situation with the pandemic, currently we are not accepting any returns or exchanges. All sales are final.